Procedure: Transfer between registered providers (release for student visa holders)
- They are unable to achieve satisfactory course progress at the level that is required, despite genuine attempts at successfully completing their program, or
- The course does not meet the student's educational needs or study capabilities, or
- The student is better suited to a different learning environment.
Compassionate or compelling grounds: Compassionate or compelling grounds:
- Are usually outside of a person’s control,
- Significantly impact on a person’s ability to progress with their planned study, and
- Are documented by evidence.
- Student visa holders seeking to leave ANU within six months of commencing their principal program of study need to be released from ANU in order to enrol at another registered education provider. To apply to be released, students submit the following documentation to the Academic Standards and Quality Office (ASQO) via email firstname.lastname@example.org:
- Valid Offer Letter from another registered education provider;
- Original current visa and passport;
- Current Australian address;
- Current email address;
- A statement as to why they no longer wish to study at ANU;
- Evidence that the principal program at ANU is academically unsuitable (including evidence of how the new program is academically suitable and the ANU program is academically unsuitable), or that compassionate or compelling reasons for the transfer exist. Examples of appropriate evidence for a program being academically unsuitable or the existence of compassionate or compelling grounds are shown in the below table
- If the student is under 18, written confirmation that the student's parent or legal guardian supports the transfer, or that the new registered education provider will accept responsibility for approving the student's accommodation, support and general welfare as per Standard 5 of the National Code of Practice 2018.
- The Academic Standards and Quality Office assess the release request.
- The criteria for approval are that the student presents a valid offer letter from another registered provider and demonstrates that:
- The student is in receipt of a packaged Confirmation of Enrolment (CoE) and has not met the entry requirements for the principal program;
- The principal program at ANU is academically unsuitable;
- Compassionate or compelling reasons for the transfer exist;
- The ANU fails to deliver the program as outlined in the written agreement between the ANU and the student;
- The student can provide evidence that they were misled by the ANU or an appointed representative regarding the course or the university;
- There is evidence that the overseas student’s reasonable expectations about their current program are not being met; or
- An appeal (internal or external) on another matter results in a decision or recommendation to release the student.
- A request is not approved where there are reasonable grounds for refusal, including (but not limited to):
- Where the transfer is considered detrimental to the student’s personal and/or academic welfare, including where the transfer jeopardises a student's progress through a package of programs, or the student requires or has access to particular support services that are not delivered by the receiving provider or accessible by the student following the transfer;
- Where the primary reason for the request is based on a personal preference, such as wishing to experience living in another city in Australia, or wishing to live and/or study with friends enrolled at another registered provider – unless the student demonstrates that refusal would involve significant social and/or academic detriment;
- Where the primary reason for the request is that the program in which the student is enrolled does not meet their expectations or requirements and the University offers an alternative program that meets the stated requirements;
- Where the student has not made a genuine attempt to participate in the program to which the student has been granted admission (including a pre-university program);
- Where the University forms the view that the student is trying to avoid being reported to the Department of Home Affairs (Immigration) for failure to meet the University’s attendance or academic progress requirements;
- Where the request is for a transfer to a lower Australian Qualifications Framework (AQF) level course;
- Where the student is in receipt of a packaged CoE and the pathway provider has refused the release request;
- Where the University forms the view that the student is, either: attempting to circumvent Australian Immigration requirements or processes; or, not a Genuine Temporary Entrant (GTE) as defined by the Department of Home Affairs.
- Where the student has an outstanding debt to the University; or
- Where the student has not provided adequate supporting evidence.
- The outcome of the request is advised to the student within 10 working days of lodgement of the complete application.
- If a request is successful, ASQO notifies the student in writing when their CoE from ANU has been cancelled and advises them to contact Immigration to seek advice on whether a new visa is required.
- If a request is unsuccessful ASQO notifies the student in writing of the reason(s) for the decision along with information on appeal rights in accordance with Standard 7 of the National Code 2018. The University does not finalise students’ refusal status in Provider Registration and International Student Management System (PRISMS) until the appeal finds in favour of the University, or the overseas student has chosen not to access the complaints and appeals processes within the 20 working day period, or the overseas student withdraws from the transfer between registered providers procedure or the appeals process.
- ASQO place all requests from students for a release and the assessment of, and decision regarding, the request on the student's electronic file and retains these documents on file for at least two years after the overseas student ceases to be a student of the University.
Students seeking to transfer to ANU
- Student visa holders seeking to transfer to ANU within six months of commencing their principal program of study at another registered education provider are issued with a CoE when they meet the following conditions:
- they hold a valid offer to a program at ANU; and
- one or more of the following apply:
The original registered provider ceases to be registered or the program in which the student is enrolled ceases to be registered; or
- Within 20 working days after being notified of the decision not to release a student, the student may lodge a written appeal addressed to the Head, ASQO, Division of Student Administration and Academic Services (DSAAS), addressing the reason(s) for the decision not to provide a release letter.
- The appeal is submitted to email@example.com.
- The Head, ASQO considers the request and advises the student of the outcome within seven working days of the decision being made.
- Within 20 working days after the decision of the Head, ASQO being notified to the student, a student may lodge an appeal to the Registrar, DSAAS on procedural grounds only.
- The appeal is submitted to firstname.lastname@example.org.
- The Registrar advises the student of the outcome of the procedural appeal within seven working days of a decision being made.
- The decision of the Registrar is final.
|Printable version (PDF)|
|Title||Transfer between registered providers (release letter)|
|Purpose||To ensure the University complies with the Education Services for Overseas Students Act 2000 and the requirements of Standard 7 of the National Code of Practice 2018 for administering requests from international students holding a student visa seeking a transfer between registered providers.|
|Effective Date||16 Dec 2021|
|Next Review Date||23 Dec 2025|
|Responsible Officer:||Registrar, Student Administration|
|Contact Area||Division of Student Administration and Academic Services|
Education Services for Overseas Students Act 2000
National Code of Practice for Providers of Education and Training to Overseas Students 2018
Higher Education Standards Framework (Threshold Standards) 2021
Australian Qualifications Framework
Information generated and received by ANU staff in the course of conducting business on behalf of ANU is a record and should be captured by an authorised recordkeeping system. To learn more about University records and recordkeeping practice at ANU, see ANU recordkeeping and Policy: Records and archives management.