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Procedure: Student refunds

Purpose

This procedure covers the process for administering refunds of tuition fees and tuition fee deposits.

Procedure

  1. Requests for a refund of tuition fees or a tuition fee deposit must be made on the form Application for a fee refund and submitted online through Apollo, in person at Student Central (Building X-005), or by mail to:
    Student Administration and Records
    Division of Student Administration
    Student Central (Building X-005)
    The Australian National University
    Canberra ACT 2601 Australia
  1. A refund request will only be accepted after, or at the same time, as the request that creates an overpayment of tuition fees or the tuition fee deposit by the student.
  2. The refund request will normally be processed in 20 working days, unless one of the following apply:
    Delays in program withdrawal or leave being approved;
    Appeals requiring the approval of the Registrar, Student Administration; or
    Incorrect or incomplete information being provided.
  1. The Student Administration & Records Office will notify a student of the outcome of a request.
  2. Where a payment is refunded in the same currency in which it was originally made, ANU has no control over the exchange rate provided by the financial institutions or fees involved in the transaction. ANU is not liable for any loss made in such transactions.

Special circumstances (Late withdrawal)

  1. Applications for a refund in Special Circumstances (Late Withdrawal) should be provided in writing on the Application for Late Withdrawal form and submitted in person at Student Central (Building X-005), or by mail to:
    Manager, Student Information Services
    Division of Student Administration
    Student Central (Building X-005)
    The Australian National University
    Canberra ACT 2601 Australia
  1. The application must include:
  1. A written statement explaining the reasons for requesting a late withdrawal from the course/s, including why the course/s were not dropped prior to Census Date; and
  2. Supporting documents (medical or otherwise) that verify the written explanation. Supporting documents must be provided as either originals or certified copies of original documents.
  1. An Application for Late Withdrawal form will be processed within 20 working days of receipt, unless incorrect or incomplete information is provided.
  2. The Division of Student Administration will notify a student of the outcome of a request. At this point a student may apply for a refund if their late withdrawal request is successful.

Appeals

  1. A student may appeal a refund decision by lodging a written appeal addressed to the Registrar, Division of Student Administration, addressing the reason/s for the decision not to provide a refund. The appeal must be received by the University within 20 working days of the notification of the outcome of the original request.
  2. The appeal must be submitted to refunds@anu.edu.au, in person at Student Central (Building X-005), or by mail to:
    Manager, Student Administration and Records
    Division of Student Administration
    Student Central (Building X-005)
    The Australian National University
    Canberra ACT 2601 Australia
  1. The Registrar will consider the request and advise the student of the outcome within 7 working days of the decision regarding the outcome being made.
  2. Within 20 working days after the decision of the Registrar being notified to the student, a student may lodge an appeal to the Deputy Vice-Chancellor on procedural grounds only.
  3. The appeal must be submitted to refunds@anu.edu.au, in person at Student Central (Building X-005), or by mail to:
    Manager, Student Administration and Records
    Division of Student Administration
    Student Central (Building X-005)
    The Australian National University
    Canberra ACT 2601 Australia
  1. The Deputy Vice-Chancellor will advise the student of the outcome of the procedural appeal within 7 working days of a decision being made.
  2. If a student still holds a dispute with the University about a refund, they must advise refunds@anu.edu.au within 20 working days of the notification from the Deputy Vice-Chancellor regarding the outcome of their procedural appeal. An arbitrator nominated by the Chair of the ACT Chapter of the Institute of Arbitrators and Mediators Australia will be appointed.

Information

Printable version (PDF)
Title Student refunds
Document Type Procedure
Document Number ANUP_002610
Version 8
Purpose This procedure covers the process for administering refunds of tuition fees and tuition fee deposits.
Audience Students
Category Academic
Topic/ SubTopic Students - Finance & Fees
 
Effective Date 4 Aug 2015
Review Date 3 Aug 2018
 
Responsible Officer Registrar, Student Administration
Approved By: Deputy Vice-Chancellor (Academic)
Contact Area Division of Student Administration
Authority Australian National University Act 1991
Higher Education Support Act 2003
Fees Statute 2006
Fees Rule 2017
2064983703
Education Services for Overseas Students Act 2000