Policy: University services feedback
- Staff consultation policy
- Staff grievance resolution policy
- Unsatisfactory performance and misconduct policy
- Work health and safety policy
- Student surveys and evaluations policy
- Student complaint resolution policy
- Public Interest Disclosure
- University Rules, Statutes and Orders
- Feedback or complaints; or
- Ideas for improvement.
- The University encourages constructive feedback on its services, including compliments, suggestions for improvement, and new innovations which are, wherever possible, used to drive the continuous improvement of University services.
- The University is committed to providing an efficient and effective system of receiving feedback which is easily accessible to the University community.
- Whether feedback is positive or negative, the University community is encouraged to maximise the usefulness of feedback by providing constructive examples and suggestions for improvements that can be used to enhance services.
- Feedback must be made in good faith and not with vexatious or malicious intent and based on your own perspective. Feedback must be compliant with the University’s Code of Conduct; Discipline Rule; and be free from offensive, degrading or insulting comments. Comments that are personal in nature (including discriminatory or obscene remarks), vexatious or malicious are disregarded.
- Feedback is addressed in a fair and impartial manner.
|Printable version (PDF)|
|Title||University services feedback|
|Purpose||To describe the University’s procedures for receiving, responding to and monitoring feedback on University services received through the University’s online feedback form.|
|Audience||Staff, Students, Affiliates|
|Effective Date||29 Jan 2018|
|Review Date||29 Jan 2021|
|Responsible Officer:||Director, Planning and Performance Measurement|
|Contact Area||Service Improvement Group|
Australian National University Act 1991
On 9 April 2021, the ANU Council assigned authority to approve academic policy to the Academic Board.