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Function -> Planning & Service Performance

Planning and Service Performance (PSP) is a new division in the Service Portfolio, built from a merger between the Service Improvement Group (SIG) and Planning and Performance Measurement (PPM).

PSP integrates five key streams of interrelated work: Service Solutions; Business Intelligence and Analytics; Planning and Reviews; Performance and Institutional Research; and Solution Delivery.

The division takes a leading role in providing data for evidence-based decision making throughout the University and delivering client-focussed services. It promotes a culture of continuous improvement in keeping with the Service Performance Framework.